Before you sign up, we ask all subscribers to carefully read through the following guidelines. This creates a clear understanding between the farmer and member.
Membership Management: We now use a program called Farmigo (new for us in 2021) to help manage the financial interactions between our customers and our farm. With it, Common Harvest CSA members have online access to their own accounts.
Payments: After you have created an account and signed up for the season, you can manage your payments and CSA balance through our online software. Payment is available online through your Farmigo account. Farmigo uses PayPal as a credit card processor. You do not have to create a PayPal account if you are "paying in full," but a PayPal account is necessary if "paying in installments." You may also send a check for your first payment and then bring subsequent checks to your pick-up; alternately, you may send in 4 checks post-dated that we can deposit throughout the season. You will receive further instructions and decide your payment when you complete the sign-up.
Vacation Holds: Members can place their shares on hold up to three times per season, with 10 days advance notice.
Communication: Common Harvest CSA publishes a weekly newsletter that subscribers receive via email. This is our primary method of communication, so by agreeing to join our CSA, you are also agreeing to read email communications from us. Please add email@example.com to your address book to protect our communications from spam filters. We encourage subscribers to give us feedback about product quality and contents by emailing us at firstname.lastname@example.org.
Cancellation/Refund: To cancel your Common Harvest CSA subscription, send us an email at email@example.com or firstname.lastname@example.org. We understand that things come up suddenly, but if you can, please give us at least two weeks notice if you are cancelling (moving, change in situation, etc.). In this event, we will be able to refund you a pro-rated amount.
Pickup Location Etiquette (COVID Update):
- In response to the pandemic, in 2020 we developed a drive-through on-farm pickup system in Lawrence and a low-contact pickup system in KC. This includes pre-bagged shares, masks for CSA staff as well as members and following general health and social distancing recommendations during CSA pickups. In 2021, we will continue to follow this same plan until we receive different recommendations from the Health Department.
Summer Break: We take a one-week break every year between Session 1 and Session 2, which falls in the first week of August each season. We have many subscribers take vacations during the same timeframe, so this offers your CSA producers and employees a break from the rigorous schedule that growing and harvesting food demands. You will not be charged for your share during our summer break.